Return of Receipts or Goods from Previous Cash Shifts
Return of Receipts or Goods from Previous Cash Shifts
Starting from version 7.6.2.57, r_keeper has the Return of goods function from receipts of previous cash shifts. There are two return options:
Return of a specific order from the cumulative database. The receipt is searched for on the report server by accessing the SQL storage database
Arbitrary return. The return receipt is generated manually with arbitrary goods.
Required Employee Rights
To make a receipt return, an employee must have the following rights:
Return of goods
Open any order — to change the main waiter
Close receipt.
To make an arbitrary return, you need the following rights:
Return of goods
Calculate receipt
Close receipt
Arbitrary return
Dish — to select dishes from the menu
Edit open price — to change the price.
To grant rights:
In the r_keeper manager station, go to the menu Personnel > Employees
Select the role of employees who can make returns and go to its properties
Select the Cashier Restrictions section and specify the required rights
Save the changes.
Return from Specific Receipt
When a certain receipt is returned, this receipt is searched for on the r_keeper report server, that is, in the accumulative SQL database. Some of the fields are filled in automatically.
Order Search
To search for an order or generate a return manually:
In the main menu at the cash station, press the Return of the goods button
The Search for order or check window will open
In the Filter by receipt number field, enter any of the following values:
Fiscal device
Fiscal report number — receipt
Employee INN (TIN)
Employee name
r_keeper receipt number
Payment amount
Order closing time
Tapping the Find button will open the Arbitrary return window
Tap Enter
Select the order you want to return from the list of found receipts
Next, the return receipt generation mode will open. In this mode, you need to enter the necessary information to issue a receipt and select dishes to return from the receipt.
Search by fiscal device
Search by Fiscal Device
To search for an order by fiscal device:
Tap the Fisc. device button
The form for search by the fiscal device will open. Enter the POS equipment serial number in the search bar: this data can be viewed in the receipt
After entering the data, tap the ENTER button
In the Search mode, a list of receipts that were closed on this fiscal register will open
Select an order.
If the entered POS equipment serial number is not found, an error message will appear: Sorry, but nothing matched your search criteria. Please try again with some different keywords
Search by fiscal report number
Search by Fiscal Report Number
To search for an order by the number of the fiscal report, fiscal document:
Click on the Fisc. Rep. Number button
In the form that opens, enter the fiscal report number in the search bar. This data can be viewed in the receipt
After entering the data, tap the ENTER button
If the receipt is found, it will be displayed in the Search mode on the screen
Select an order.
If the fiscal report number is not found, an error message will appear: Sorry, but nothing matched your search criteria. Please try again with some different keywords
Search by employee's TIN
Search by Employee's TIN
To search for an order by employee's INN (TIN):
Click on the Employee INN button
In the form that opens, enter the TIN of the employee who paid for this order in the search bar and tap the ENTER button
In the Search mode, a list of receipts that were closed by the selected employee will open
Select an order.
If the employee's TIN is entered incorrectly, an error message will appear: Sorry, but nothing matched your search criteria. Please try again with some different keywords
Search by Employee
Search by Employee
To search an order by employee
Click on the Employees button
In the form that opens, select the role to which the employee belongs, and in the role, select the name of the employee who paid for the order
In the Search mode, a list of receipts that were closed by the selected employee will open
Select an order.
If no receipts paid by the specified employee are found, an error message will appear: Sorry, but nothing matched your search criteria. Please try again with some different keywords
Search by Receipt Number
Search by Receipt Number
To search for an order by r_keeper 7 receipt number:
Tap on the Receipt Number button
In the form that opens, enter the r_keeper receipt number in the search bar. This data can be viewed in the receipt
After entering the data, tap the Enter button
If the receipt is found, it will be displayed in the Search mode on the screen
Select an order.
If the entered receipt number is not found, an error message will appear: Sorry, but nothing matched your search criteria. Please try again with some different keywords
Search by Payment Amount
Search by Payment Amount
To search for an order by payment amount:
Tap the Pay Amount button
In the form that opens, in the search bar, enter the order amount or set the range of amounts and tap the Enter button. To search for a check by a specific amount, both lines must be filled in the same way
In the Search mode, a list of receipts will open, the amounts of which correspond to the specified range
Select an order.
If receipts with the specified payment amount are not found, an error message will appear: Sorry, but nothing matched your search criteria. Please try again with some different keywords
Search by Closing Time
Search by Closing Time
To search for an order by closing time:
Press the Close Time button
In the form that opens, in the search bar, enter:
In the first field — the receipt payment date
In the second field — the receipt payment time. You can see the date and time on the receipt. To search for a receipt by a specific time, both lines must be filled in the same way. You can use a time interval to search. In the first line, enter the date and time of the interval beginning, and in the second — the end of the interval
After entering the required data, tap the Enter button
In the Search mode, a list of receipts will open, the amounts of which correspond to the specified range. The list of receipts that were closed in the specified time interval will be displayed in the Search for order or receipt form.
If the time interval is incorrect, an error message will appear: Sorry, but nothing matched your search criteria. Please try again with some different keywords
Selection of Dish for Return
After selecting an order, the order formation mode will open.
In the upper part of the window, there is an information area of the selected receipt, where you can enter information about the check:
r_keeper receipt number
Fiscal register number
Fiscal receipt number
Date and time when the r_keeper receipt was closed.
The contents are displayed in the order area.
The fields display the following information:
# — dish serial number
The flag — a dish deletion marker. With its help, dishes are selected for partial or complete deletion from the receipt
If you set a flag in this field, then all dishes in this line will be marked for deletion. If you set the quantity for deletion for a dish, then the flag in this line will be set automatically.
Quantity — the number of the dish servings in the original order
Selected — the number of the dish servings to be deleted
Name — the dish name
Amount — the dish amount in the original order
Plus and minus — buttons to change the quantity by one for the selected line.
At the bottom of the window, there is the return reasons area. It displays a list with all reasons for deletion (voids) with the For dish return restriction set.
Next is the Main waiter area, which contains a list of all employees who are registered in the current cash shift. In this block, you must select the main waiter of the order. The main waiter value in the return order is just informative, as it is not used to form the order. By default, the main waiter of the order is the employee who makes the return.
On the right side there is an area of function keys:
Quantity — to change the quantity of goods using the keyboard
Return all — to select all dishes in the receipt for return
Clear — to cancel the selection of dishes to be returned.
Below, there are the information fields:
Station — to display the station name at which the goods are returned
Reason for return — to display the selected reason for the return
Main waiter — to display the selected main waiter. By default, it is the name of the employee making the return
Selecting Dishes to Return
Full Receipt Return
To return all dishes from the receipt:
Tap the Return all button. For all receipt lines, the dish deletion flag is activated. The quantity selected for deletion will become equal to the original
To make a return, tap the Confirm button .
Partial Return of Goods from Receipt
To partially return dishes from a receipt, set the amount to be returned for the required dishes. For this:
Highlight the required line with the dish
Enter the required amount on the numeric keypad
Tap the Quantity button.
The returned quantity will then be displayed in the Selected column. You can also return a part of the dish:
Highlight the required line with the dish
Tap the minus button. The first tap on this button will set the amount to be returned equal to the original amount. Each subsequent tap will decrease the amount to return by 1
After setting the required quantity for a return, click the Confirm button to finalize the return receipt.
Return of Receipt Paid by Seats
If the order was paid for by seats, and it included a common dish or a combo dish, then when returning a receipt for such a dish, the number of servings will be displayed, taking into account their split by seats.
For example, the order was calculated for two seats, the combo dish was a common dish in the order. In this case, when the receipt is returned, the number of combo servings is 0.5.
Making Return Receipt
After selecting dishes to return, tap the Confirm button to issue a return receipt. Tap the Cancel button to cancel the operation.
An order will open, displaying all dishes marked for return and the currency in which they were paid.
If you do not need to change the currency for the return, then tap the button of this currency — in our example it is Pay Russian Rubles. The button does not change the currency, but generates a return receipt for the currency that was specified in the receipt. After that, a return receipt will be printed
If you need to change the currency of the payment, then tap on the Delete payments button and select the required currency for the return. If you try to select a currency without canceling payments, a warning about a balanced receipt and an offer to print the receipt will appear. In this case, two documents will be printed on the fiscal register:
r_k receipt: a fiscal exemption for the amount of returned dishes
fiscal register receipt: return of income for the amount of returned dishes
In the cash balance report, the return from previous shifts is not displayed in the Deletions block, since the return refers to a receipt not from the current shift. In this case, the revenue amount is reduced by the return amount.
In the X-report, the return is displayed in the Return of income section of the receipt for the return amount that affects the revenue.
Cancelling Return Operation
If you need to cancel the return operation while forming a return receipt, tap the Delete payments button. Next, you need to exit the menu. To do this, use one of the following methods:
Tap the Cancel button
The edit order cancellation information window will appear
Tap OK to exit the order return
The system will delete the edited return order and offer to free the table
Tap Yes
Tap the Save button
The system will prompt you to delete the return order
Tap Yes to delete the return order
The system will prompt you to save the return order in order to return to it later
Tap Cancel to not save the order.
If the return was not completed, for example, due to the lack of the required amount at the cash station, the progress is not saved and the return must be generated again.
Arbitrary Return from Receipt
When using an arbitrary return, the receipt is not searched for in the r_keeper database. All required fields are filled in manually, using the data from the receipt provided by the guest.
Specifying Return Receipt Properties
To switch to the Arbitrary return mode:
In the cash station Main Menu, tap the Return of the goods button
The Search for order or check window will open. Click the Find button
In the window that opens, tap the Arbitrary return button
A form will open for specifying the main properties of the order. Fill in the required fields with the data from the returned receipt:
The r_keeper 7 receipt number for which the return is made
A fiscal number of the receipt for which the return is made
A number of the fiscal register on which the returned receipt was issued
The date and time of returned receipt issue
Specify the reason for the return — void. Below are the optional fields:
Station — the name of the station at which the goods are returned
Reason for return — the selected reason for return
Main waiter — the selected main waiter. By default, it is the name of the employee making the return
After filling in the data, tap the Confirm button .
After confirming the data, an order creation form will open.
Choosing Dishes to Return
In the mode of selecting the return receipt contents, an order window will open, in which you must select the dishes to be returned:
Select the required dishes from the menu in a usual way
Set the number of dishes to return. If you need to return the entire receipt, select all dishes from the receipt to return
The price for the selected dish in the order may differ from the price for this dish in the original receipt. To change the price, activate the line with the required dish, enter the desired price on the numeric keypad and tap extra > Open price
Tap the Return *name of the currency* button. In our example, it is Return Russian Rubles
Select the currency and the piece of money to return.
Done, return is completed. When issuing a return receipt, two documents will be printed:
The r_keeper receipt — fiscal withdrawal for the amount of the return
The fiscal register receipt — the Income return fiscal receipt
In the cash balance sreport, the deletion is not displayed as a separate line, since this is a return from another shift and is not a deletion of the receipt of the current shift. The amount of revenue is reduced by the deletion amount.
In the X-report, the return is displayed in the Return of goods section.
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