Overview

The process of closing the general shift is

• Either manual — clicking the Closing Common Shift button at the cash station
• Or automatic — at a certain specified time.

To enable automatic closing, open the manager station, go to Options > Parameters and edit two parameters:

1. All > Enterprise working settings > Common Shifts > Common shift autoclose: choose the Close at defined time value
   
2. All > Enterprise working settings > Common Shifts > Auto Close At: specify the time (if set to 24:00, ignored).
   

Below are the life cycle diagrams of the common shift after closing:

1. Closing the common shift at the cash station and processing the shift file on the cash server
   
2. Shift processing on the reference server
   

Details

• Errors in generating the common shift file on the cash server:
  See the instructions in Recovering Shift after Daily Closing
• Errors in transferring the common shift file from the cash server to the report server
• Shift processing errors on the report server:
  • The shift is not uploaded to the cumulative database
    • Run the check on the latest available r_keeper 7 software version (update)
  • The shift is uploaded, but the data in the reports is not correct.