In the Restaurant mode, it is possible create a new order in two ways:
1. Select "Order creation" from the Main menu.
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The system will automatically switch to the "New order" form.
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2. Select "Order editing" from the Main menu.
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In the opened form, select the "Order creation" operation or select a table on the desired Hall plan. (pic)
The system will automatically switch to the "New order" form.
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In this form, enter all the required order data and press the "Create and edit" button to proceed to order editing.
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Field description:
Guest type. Field for selecting guest type from the list
Number of guests. Field for entering the number of guests in this order
Guest tags. Field for entering guest tags
Comments. Field for entering a saved or unsaved comment
Table. Field for entering the name of the table where the order will be created.
Main waiter. This field is filled in automatically by an employee registered in the application. The main waiter can be changed. The colour of the waiter name button depends on the background colour in the employee properties.
Order category. The order category can only be selected during the order creation. The order category cannot be changed at a later date.
Other waiters. Select an additional order waiter from the list of employees registered in the cash register.
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All guests can be classified according to a certain principle (by type). For example: students, pensioners, family, etc. The guest type can be used to perform sales analysis for guest groups and can also be assigned to use discounts/surcharges, order categories, trade groups, print schemes and service schemes. The display of this property in the New order form and the mandatory selection is determined by the system settings (the Use guest type option - not to use, optional property, mandatory property). The list of guest types available for selection is displayed in the Guest type property area.
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A minimum number of guests can be assigned to each Guest type, and when a particular Guest type is selected it will be automatically filled in by the system in the "Number of guests" field.
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The automatically entered number of guests can be changed manually.
The number of guests is used for sales analysis. If it is allowed to enter the number of guests (the availability of this field is determined by the "Exact number of guests" parameter (not to use, optional property, mandatory property)), then the desired number must be entered. The maximum number of guests can be set for a table. If this number is exceeded, a message will be displayed:
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When using the Guest type property, the number of guests entered cannot be less than the minimum number and greater than the maximum number defined in the Guest types guide for the selected Guest type. To enter the number of guests, type the desired number on the numeric keyboard and click on the "Number of guests" field.
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To serve food to guests correctly and calculate the order for each guest, it is possible to assign tags to the guests. A Tag is an alphanumeric identifier of a place. The place may not have a tag, in which case it will have an ordinal number. To create a tag, select an empty field in the "Guest tags" area.
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In the opened window enter the tag names in the fields suggested by the system. Press "cross" to save and exit this window
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The number of tag fields provided for entering tag names is always equal to the number of guests entered. Therefore it is recommended that you enter the number of guests first and then create tags for them |
When using the Guest type you can use a tag template. Pre-created templates with tags for the selected Guest Type are selectable. Only those templates will be available that have the same number of tags as the number of guests entered. If the templates created are not suitable, you can create your own tags for this order (see above).
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The tags selected or created in this form can be used while editing the order.
It is possible to create a tag while editing the order.
Unsaved and saved comments are informative and are used to enter additional information about the order (availability of these fields is determined by the "Using unsaved comment" and "Using saved comment" parameters (not to use, optional, required). They can be used in standard and backup orders to enter information about contacts, preferences, or any other information for convenient order processing. An unsaved comment is not saved after the general shift is closed. A saved comment is saved and transmitted to the reporting server.
There are no preset reports for analyzing saved comments. If necessary, a report (OLAP) can be created independently or with the help of technical support. |
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To enter an unsaved or saved comment, activate the field with the desired comment and enter the text using the on-screen keyboard.
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To save the comment and return to the form, press "cross".
There are two ways to select a table:
Enter the table code on the numeric keyboard and click on the "Table" field
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The name of the selected table will then appear in the "Table" field
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If you are using a Touch Screen station, you can use the Hall plan to select a table. To do this, click on the "Table" field
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The Table selection mode will open.
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The top of the screen shows all the tables that are available for this employee.
The tables can be free or occupied. The name of the table on which the order has already been created is highlighted in red.
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On the hall plan, free tables flash green. Tables where guests are already seated, but there is enough room, flash red. Tables, where empty seats are lacking for the company to seat, do not flash. The ability to create an order at an already occupied table depends on the value of the "Seating allowed" parameter (prohibit, allow, allow to their own tables). If seating is allowed, this table will create an order with the table name separated by a dot (e.g.: VIP.1 , VIP.2, VIP.3, etc.)
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Tables that are not part of the employee's available service positions are not marked with a table name. It is only possible to select a table from the list of available tables for the selected main waiter. If the main waiter of an order is not selected, all tables will be displayed in the list of available tables. Once a table has been selected, only those employees who can be assigned to the selected table remain in the list of possible main waiters.
If the employee has the Select the main waiter right, the desired employee can be selected from those registered in the cash register in the Main waiter field of the order.
If the employee has the Other waiters right, the additional waiter(s) for the order can be selected using the Other waiters button.
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The selection is made from a list of registered employees who have the "Being a waiter for order" right. When an employee is selected, his/her name is moved to the list of additional waiters selected for the order.
By default, the order category is set according to the conditions in the "Using order categories" handbook. If the employee has the "Change order category" right, he/she will be able to select an order category from the options offered. The order category affects the order taxation conditions, the trade group selection, the printing and service printing schemes selection, the set of allowable discounts. The order category selection is carried out in the standard way.