Terms

Order taking window — a window with an installed POS terminal. Orders are taken through this window. The station can be of a waiter type — without a fiscal printer and a possibility to close orders.

Payment window — a window with an installed POS terminal. Orders made at an order taking window, or via an order booth, or via a mobile terminal, are paid through this window. A fiscal printer and other cash register station attributes, f.ex., pinpads are required.

Pickup window — a window where orders are packed and handed over to customers. VDU system must be installed to show full orders from order taking and payment stations. Sometimes a POS terminal can be installed for both order taking and payment, if there are few customers and all operations are performed via a single window.

OrderTaker station (OT) — the place where an operator takes an order from a guest.

A monitor located in a booth, if order taking booths are used, can be connected to this station. The number of OT stations shall be the same as the number of order taking booths.

Each ОТ station works with its own booth.

An ОТ station cannot work with several booths simultaneously.

Cashier station (CS) — a cashier pays orders here. There can be several cashier stations in a restaurant at a drive-thru line. A station that is first in a line after order taking windows/booths is the main one.

All stations in a drive-thru line should work with one cash server.

Possible Configurations

The basic scheme is as follows: 1. Order taking window > 2. Order payment window > 3. Order pickup window

The second monitor can be connected to an order taking window. Either a waiter station or a mobile waiter is used.

VDU shall be installed in a pickup window.

Settings

The required versions:

  1. Specify station codes for the stations:
    Cash stations of this system should have specific codes, since VDU is used:
  2. Configure service positions:
    In the manager station, go to Options > Parameters > Options usage and enable the Use service positions parameter by checking the Boolean box in the parameter's properties.
    Then, go to Personnel > Serving Positions reference, and create a Drive Thru serving position for your restaurant.
    You can give it any name but it should contain a drive-thru mark, f. ex., Drive Thru serving position
  3. Set a waiter type for an OT cash station:
    In Options > Parameters > Station parameters >Station working modes, enable the usage of FALSE exception for the Cash station parameter by checking the Exceptions box in the parameter's properties.
  4. Hall plan creation:
    In Options > Tables and Plans > Hall Plans and Tables, create a hall plan and tables for Drive Thru. The number of tables should be aproximately equal to the queue length.
    In the hall plan properties, select Drive Thru serving position for this restaurant in the Seving position line of the Restrictions section.
  5. Configure start windows for stations:
    In Options > Parameters > Station parameters >Station working modes, create two exceptions for the Start Window parameter — Order creation and Order choosing — and configure their usage.
    Now, go to Options > Parameters Usage and specify the station where order taking will be performed — OT, as the Order creation exception usage.
    For Order choosing exception, specify the station where order payment will be made — CS).
  6. Configure automatic table selection:
    In Options > Parameters > Station parameters > Order creation, create a new exception with First empty value for the Auto choice of the table parameter.
    Go to Options > Parameters Usage and specify the station where order taking will be performed — OT, as the usage for this exception.

In "Default hall layout" property, select hall layout created earlier for cash register stations.

Change "Order tag in VDU" string parameter value to "%4:s"

Fig. "Order tag in VDU" parameter

Setup of cash register interface

Generally, custom (not pre-installed) cash register forms are used for Drive Through system: "Order editing", "Order editing (fast bill)", "Order selection", as well as order buttons form.

Therefore, it is necessary to design new forms for CS and OT stations, and configure usage thereof.

Note

Location where you add the button to, is up to you. The button functionality is described below since the script is important in this case.

Create script in "Service - Scripts - Operations group" reference and associated it with a free user operation from "Service - operations - User operations group" reference. Associate operation with new created functional key in "Settings - Graphical interface - Functional keys" reference.

The script content is as follows:

Code

procedure ProcessOperation1000147(Parameter: integer); // procedure name may be different in our case

begin RkCheck.UpdateVisitcomment('<<<', '');

end;

Custom (not pre-installed) cash register forms are used for Drive Through system: "Order editing", "Order editing (fast bill)", "Order selection", as well as order buttons form.

The new forms scheme shall be configured at CS and OT stations.

Use different selectors for different station types ОТ and CS.

For CS stations, use set of functional keys for "Fast bill order editing".

For ОТ, use just "Order editing".

The figure below shows the way OT type station screen may look.

Only operations selector was configured for the example above. Usage of specific selector shall be configured via usage. Operation selectors for "Order editing" form are in "Order - Operation selector - Bill: Operation selector" group.

Note

Configure selector for CS cash register as well. If separate selector will not be used, enable default selector "FD bill: operations".

Note

Default page must be specified for the selector

If "To one car" button is used, orders will be marked by special tag "<<<<<" at VDU, preceded by number of order with which this order comes.

The orders will also have "<<<" tag at CS cash register.

Setup of booth screens

If station (ОТ) is connected to order booth, add second screen driver thereto. See more detail in the article on setup of second screen.

VDU configuration

Configure connection of OT and CS cash register with VDU. See more detail in the article on VDU configuration.

For the orders not to duplicate at VDU screens, install VDU version 2.4+, and set "Drive thru ID" checkmark in VDU settings. Also, enable station control by "Enable unit configuration" option.