If an order is created by external software through the XML interface without specifying a waiter, the waiter of the order becomes the waiter with the name System.
Such an order is available to all employees, regardless of whether they have the right to See Other Orders.
If a waiter starts working on such an order, they must claim it for themselves, that is, become the primary waiter of the order.
To do this:
- Open the order with the waiter System
- Select the Claim Order for Yourself option in the menu of operations
- Confirm the operation.
After this, this waiter will become the main waiter for the order.
The new waiter will become the main waiter of the order automatically (without selecting the Claim the order to yourself operation) if the composition of the order has changed (dishes have been added or removed) and the order has been sent or saved.
If the composition of the order hasn't changed (no dishes were added or removed), then when you exit the order, the waiter change won't happen.