Event log

The event log is a report of events for each order, which helps you track down problems or errors.

Creating a report

To view order logs:

1. Go to the r_k Delivery admin panel
2. Go to the Event Log menu.

The table of order events for the entire corporation will open, which is filtered by default to the current day's events and displays the following information:

• Date and Time — The date and time the event occurred
• Author — the author who made the changes. The names of both the establishment's employees and the system are displayed if the changes were made automatically
• Order № — order number. Assigned automatically in the establishment interface or call center

• Operation Type — the operation that was performed. Possible variants:

  
  

  Status in the event log	Name	Description
  	Creating a new order	Creating an order in the establishment interface or call center. This is the first status of any order
  	Automatic order confirmation	Assigned if automatic confirmation is specified in the settings
  	Accepting the order at a restaurant	Manual order confirmation. When creating an order through the establishment's interface or call center, this status will be assigned automatically
  	Automatic order taking in a restaurant	Automatic order acceptance. Relevant for orders that are not created in the call center or the establishment interface, but, for example, via API
  	Accepting the order at a restaurant (timeout)	Accepting an order to a restaurant after the time specified in the Establishment Manager settings
  	Sending the order to the kitchen	Switching the order to the status Sent to the kitchen
  	Editing the order	Assigned when changes are made to a saved order
  	Changing order status	Assigned when editing an order, assigning an order to the courier himself, and also switching an order to the statuses:  Preparing Prepared Packing the order Packed Picked up En route Completed. The Comment column will indicate from which to which the order status has changed. If an error occurred, its code and message will be indicated.
  	Changing of status	An error occurred while changing the order status. In this case, the Comment column will contain the error text.
  	Courier assigned	The establishment manager or call center operator manually assigned a courier. The courier's full name will be indicated in the Comment column.
  	Paying for the order	The order is paid. The information is synchronized with the establishment's interface, the cash register and the application for couriers
  	Printing the bill	The bill is printed
  	Searching for the issue	If for some reason the check was not printed, the system will start to determine an error.
  	Completing the order	Assigned upon completion of the order
  	Cancelling the order	Assigned when order is cancelled

• Comment is an information column, empty by default. Information appears when errors occur and to indicate automatic system actions.
  If the full text of the comment does not fit in the cell, only part of the information will be shown. When you hover over the cell, the full text will be shown. To copy the error, hover over the text and click on it.
  
• Result is the status of a past event. It can take two values:
  • Success: if the event went without errors
  • Failure: if for some reason the event failed. In this case, the Comment column will display the full error text.

Order events are arranged in chronological order and can be filtered.

Filtration

You can filter events by order number, establishment if it is a chain, and date and time. Filters can be applied simultaneously.

Search by order number

To filter events by order, use one of the following methods:

• Order Search field: enter the number assigned to the order in the establishment's interface or call center and press the Enter button or anywhere on the screen.
• Order No. column in the report: Click on the order number in the table and the system will filter the data by the selected number.
  

Search by establishment

To filter events by establishment, click on the Select establishment field and select the desired one from the drop-down list.

To speed up the search, you can start typing the name while preserving the case. If you start typing the name, for example, with a lowercase letter, when it begins with a capital letter, the search will not return any results.

Search by date and time

You can filter all events by a specific period: set the start and end.

Using the built-in calendar and clock face, enter the date and time you want to start viewing logs in the Start field, and then the end of the period in the End field. After selecting a date, the system will automatically filter out events that occurred during this period.