Introduction

QMS is a program for displaying the status of orders on the screen in the delivery area. The guest will be able to monitor the status of their dish on the screen.

To open the program settings, click in the upper-right corner in the main menu.
The approximate zone is drawn in the screenshot:

The letter in the QMS order is the code of the cash station + the number of the letter in the alphabet corresponding to this code. For example, if the code of the station at which the order is made is 1, then the number will be A-01.
The order from the station with code 3 will have number C-02, and so on.

System Requirements

QMS server minimum requirements:

• OS Windows 7 SP1
• 1 GHz processor
• 512 MB RAM
• 850 MB HDD
• These ports must be open on the server:
• 443 for access to the licensing server and localization server
• 60606 to access the licensing system

QMS client minimum requirements:

• OS Windows XP
• Installed NetFramework 4 and VC Redist 2013 libraries
• Windows XP or installed Net Framework 4 require Service pack KB2468871
• Windows 7 embedded requires Service pack KB2533623
• Adobe Flash Player to use flash elements

Licensing

To work with the QMS system, the object must have a master license on the licensing server.
The license is called R-Keeper module QMS and there are 2 types:

1. For 1 year — R-keepeг Queue Management System 12 months
2. Unlimited — R-Keeper QMS

The master license is required to activate the software. There is no need to generate an active license on the license server. The program will do it automatically. Find more details in License Activation.

Server Installation

Follow these steps to install the QMS server:

1. Download QMS_server_setup.exe from the FTP server: ftp://ftp.ucs.ru/rk7/other/QMS/QMS_server/
2. Run this file
3. Select the installation language and accept the terms of the license agreement
4. Choose New instance install

5. Specify the path to the folder where the QMS server will be installed and specify the name of the instance

   Spaces in folder address are not recommended.

   

6. Specify the port which the QMS server will use
7. Select the Start menu folder to create a QMS server shortcut
8. Click Install
9. Click Finish after the installation is complete

After being installed, the server starts and runs as a service.

Server Update

Use the installer to update the server. The server and templates are updated separately.

1. Download the latest version of the server from the FTP server and run it.
2. Select the required item
   
3. Click Update

The installer will update the server and restart the service.

Server Templates Update

Templates are the appearance of a QMS client. During the initial installation, the server applies standard templates.

To update the templates, do the following:

1. Download the archive with the standard theme from ftp://ftp.ucs.ru/rk7/other/QMS/QMS_server/Themes/
2. Open the QMS client and go to Settings > Display (Настройки > Отображение)
3. At the bottom of the page, in the Download theme section, select the downloaded archive
4. Click Apply 
   
5. The new templates will be applied, and the client will restart.

Client Installation

To install the QMS client, follow these steps:

1. Run QMS_client_setup.exe after downloading it from the FTP server: ftp://ftp.ucs.ru/rk7/other/QMS/QMS_client/
2. Select the installation language
3. Accept the terms of the license agreement
4. Select the QMS client installation folder
5. Click Install
6. After the installation is complete, click Finish

Setting up the Connection

1. Right-click in the main menu and select Settings 
   
2. The server will automatically search for the servers in the network
3. Enter the name of the QMS client and click OK.

License Activation

First, it is necessary to activate the license in the client.

1. Run the QMS_Client.exe file and log in with your dealer password and the e-mail specified in your object properties in the license system
   
2. After authorization, select your object
   
3. There are 2 options for activating the license:
   • Activating a new license
   • Linking an existing license
     
     Select the required tab. To activate a new license, select the master license in the list under the New license line:
     
     Click Generate.
4. If the license has already been generated, go to the Link tab and select this license.
   Click Link

After the license is activated, the main window of the electronic queue opens.

Configuring communication with KDS Pro

Configuring KDS Pro

Go to the website https://kds.ucs.ru and create a new client to display QMS orders from KDS Pro.

Check the box Electronic queue and enter a name.

The created electronic queue will appear in the list Electronic queues:

QMS Client Settings

Open the QMS client and go to settings by clicking in the upper-right corner.

Click the button New KDS server. Specify the IP address, port, and name of the station created in KDS PRO. The station name register should be exactly the same as the name register in KDS PRO.

After that, the server can be selected in the list of available servers. Pay attention to the parameter setting Timeout between requests to the server. The shorter the timeout, the faster the order statuses in QMS will change.

Configuring communication with VDU 4+

Settings in VDU

Go to the VDU settings. Go to the section Interfaces > Network Settings > Basic and select VDU 3 protocol. QMS does not work with version 2 of the protocol.

On one of the VDU stations, you should specify the address and port of the QMS server in the settings. The port should match the data exchange port between the QMS server and the client.
Go to the section Interfaces > Third-party programs and specify server the IP and port. Port 8888 is specified for example.

Setting up in the QMS client

Open the QMS client settings

Select the "Display Type" parameter - VDU

In the main QMS settings, the VDU server will appear in the list of available ones only after the VDU itself sends any order to the QMS server.

Configuring multiple clients

You can connect multiple screens to the QMS system. The settings of all screens will be the same and all displayed orders will be the same. To connect a screen with unique settings, you will need to obtain an additional license and configure a separate QMS server.

Authorization in the client​

The first login to QMS is performed automatically from the first connected client. Its default name is Admin. If you fail to log in, then in the settings, right-click and enter client's name manually.

To access QMS from other clients, you need to create them in the main QMS settings, tab Customers.

When creating a client, specify:

• Unique name;
• Screen margins
• Autorun Settings,
• Select the role: Admin or User.
  User roles are prohibited from accessing the settings from the main screen of the QMS client and calling the settings from the screen by pressing the right mouse button. You can manage the settings of all clients from any client that has the Admin role.
• Fill in all the fields and click Accept.

Click Save.

To connect the client created in the settings with the ones installed through the installer, you need to perform the activation procedure.

There are two ways to activate the client:

1. By IP address;
2. In the client properties field, specify the activation code that appeared in the client window when you first started it;
3. In the client settings, right-click and manually enter the name of the created client:

Custom Themes

The QMS server supports changing topics. The theme itself is a regular zip archive. It is used in the settings, in the "Display" tab

To change the theme, click the "Select File" button and select the archive with the theme, then click the "Apply" button and wait until the progress icon disappears and the page is refreshed.

Different themes may have additional specific settings.