Errors and their solutions

The Phone field is not a valid phone number.

The phone value cannot be empty.

If you are creating an order By time, please increase the delivery time.

If you are creating an ASAP order, increase the order delivery time in the settings. For more information, see the Settings article.

Request to r_k Delivery server timed out. Operation was not completed within the timeout period.

An error may occur in the establishment's interface when transferring an order to the kitchen or when paying for the order.

Check the quality of your internet connection. Once the connection is restored, the order will be transferred to the kitchen or paid for.

If everything is OK with the Internet, check the correct operation of the WSA: if the agent running and if there are any errors in its operation.

Cannot find guest, loyalty error code: 3007.

r_k Loyalty cannot find a guest with the given phone number.

Loyalty unavailable for organization., loyalty error code.
The loyalty program is not available for the organization

There may be different solution options:

• Refresh the page. 
• If you have a confirmation of receipt at the cash register, make sure that the order is confirmed.
• Please update WSA to version 2.5.2.47 or higher.
• Restart WSA.
• Check the WSA configuration. To do this:
  
  1. Log in to your WSA admin panel and find your restaurant.
  2. On the General tab, go to the V2 Agents section and click the gear button to open the agent settings.
  3. Go to the Configuration tab and click the Download from Agent button.
  4. Check that the "OrderCreationPreferences" section contains the line "AllowRetryCreateOrder": false.
     • If the line is missing, add it and click the Apply Settings button.
     • If the line exists, click the Apply Settings button.
  5. Please create an order in r_k Delivery again.

Close and reopen the shift. This can be done:

• In the cash register application, using the Close Common Shift button
• In the establishment interface, using the Сash register shift button.

It is necessary to change the currency rounding rule in the r_keeper settings. To do this:

1. Go to r_keeper menu Money > Currencies
2. Select the currency one tried to pay for the order with and open its properties
3. Expand the Main section and find the Rounding Rule field. Set the value to 1.00 and save the changes.
4. Return to the Establishment Interface and pay for the order.

You can also pay for your order without changing the rounding rules. To do this:

1. Open the cash register application and click on the Edit order button
2. Select the desired order and confirm that you want to edit it.
3. Complete the payment for the order
4. Return to the Establishment Interface and bring the order to the Completed status.

If you need to reduce the number of portions or remove a dish from the order, cancel the order and create a new one.

If you need to add something, create a new order.

It is necessary to grant rights to the employee who works in the Establishment Interface. Usually this is a WSA employee. To do this:

1. Go to r_keeper menu Personnel > Workers.
2. Select the required employee and go to their properties.
   If you have configured everything by default, then expand the Head Office group and select the WSA role. Select a WSA worker and go to their properties.
3. Expand the Cash Register Restrictions section and find the Close Receipt field. Activate the setting.
4. Save the changes.
5. Return to the Establishment Interface and close the order.

White Server Agent has stopped transmitting prices of dishes correctly, so the system detects discrepancies. 

This may occur if the price of a dish has changed during a shift: r_k Delivery has saved one price for the dish, but in r_keeper 7 the price is already different.