Answers to frequently asked questions.
How many WSAs do I need to install for two directory servers?
WSA can connect to multiple directory servers if they are installed on the same computer.
If there are several computers with directory servers or cash servers in the network, then WSA is installed on each computer where there is a server, regardless of the network configuration.
What to do if a timeout error occurs?
This means that either the agent is not working or there is not enough time to transmit the response to the client. In the first case, you can try to restart the agent, in the second case, increase the timeout in the request (by default, 120 seconds).
What to do if an error was received from the cash server?
Contact r-keeper support.
What to do if you receive a license error
Learn more about license errors: How to create and check licenses
What to do if the object is not displayed in the WS admin panel?
- The White Server Interface license for the undisplayed object must be made active.
- The object will appear in WS within an hour after the next synchronization with licensing.
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